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Shipping & Returns

Delivery Options
We are able to offer a variety of postage methods and delivery times. Our quoted print times are from submission of an order (if designed online) or from approval of proofs for cards typeset offline. Print times are measured in COMPLETE working days. For the avoidance of doubt, working days are Monday to Friday (excluding any public holidays)!

UK Mainland (excluding Highlands, Islands etc)

Service LevelPrint TimeDelivery MethodCost
Standard ServiceUpto 10 working daysRoyal Mail*£3 for orders under £75, £75+ FREE
Silver ServiceUpto 5 working daysRoyal Mail*10% (Min : £7.50) of order value +
£3 for orders under £75, £75+ FREE
Gold ServiceUpto 5 working days48hr Courier (mostly UPS)10% (Min : £7.50) of order value +
£8 for orders under £75, £5 for £75-£100, £100+ FREE
Platinum ServiceUpto 2 working days24hr Courier (mostly UPS)25% (Min : £18.75) of order value +
£12 for orders under £75, £9 for £75-£100, £100+ FREE

* Please note that Royal Mail delivery is not available on orders totalling over £100. However all orders over £100 can opt for a free 48hr courier delivery.

Northern Ireland, Ireland, Highlands and Islands

Service LevelPrint TimeDelivery MethodCost
Standard ServiceUpto 10 working daysCourier (2-5 Days)£15 for orders under £75, £75-£200 £10, £200+ FREE
Gold ServiceUpto 5 working daysCourier (2-5 Days) Courier10% (Min : £7.50) of order value +
£15 for orders under £75, £10 for £75-£200, £200+ FREE
Platinum ServiceUpto 2 working daysCourier (1-2 Days) Courier25% (Min : £18.75) of order value +
£35 for orders under £75, £25 for £75-£300, £300+ FREE

Europe

Service LevelPrint TimeDelivery MethodCost
Standard ServiceUpto 10 working daysCourier (2-5 Days)£35 for orders under £150, £150-£500 £20, £500+ FREE
Gold ServiceUpto 5 working daysCourier (2-5 Days) Courier10% (Min : £7.50) of order value +
£35 for orders under £150, £20 for £150-£500, £500+ FREE
Platinum ServiceUpto 2 working daysCourier (1-2 Days) Courier25% (Min : £18.75) of order value +
£50 for orders under £75, £40 for £75-£250, £20 for £250-£500, £500+ FREE

Rest of the World

Service LevelPrint TimeDelivery MethodCost
Standard ServiceUpto 10 working daysCourier (2-5 Days)£60 for orders under £150, £150-£750 £40, £750+ FREE

Cancellations
Orders can be cancelled at anytime prior to the cards going into print. It is not possible to cancel an order once the proofs have been created and the order is with the printers for completion.

Refunds
We fully believe that you will be completely satisfied with the quality of all our products. However if you have any cause for dissatisfaction we will either reprint or refund the cost of any purchase in you notify us within 21 days of the order being dispatched. In the case of a refund we will require the complete order to be returned to us in full.


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